Terms of Service

Effective: April 25, 2026

These Terms of Service ("Terms") are a binding agreement between you and BeStrong Powerlifting LLC ("BeStrong HQ," "we," "our," or "us"), a Texas limited liability company. They govern your use of the powerlifting coaching analytics software at bestronghq.com and its subdomains (the "Service").

By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you have questions, contact us at privacy@bestronghq.com.

1. Acceptance and eligibility

1.1 Who may use the Service

You may use the Service only if all of the following are true:

  • You are at least 18 years old, or the age of majority in your jurisdiction if higher.
  • You can form a binding contract with BeStrong HQ.
  • You are not barred from using the Service under the laws of the United States or any other applicable jurisdiction.

1.2 Coaches acting on behalf of an organization

If you create an account on behalf of a coaching team, gym, or other organization, you represent that you have the authority to bind that organization to these Terms. In that case, "you" refers to both you personally and the organization.

1.3 Athletes under 18

A coach may create profiles for athletes who are minors. If an athlete is under 18, the coach is responsible for obtaining the consent of a parent or legal guardian before entering that athlete's information into the Service. If the athlete is under 13, see Section 12 of our Privacy Policy regarding COPPA.

1.4 Updates to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice in the app before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

2. Your account

2.1 One account per person

Each coach account is for a single human user. You may not share your sign-in credentials, let another person use your account, or create duplicate accounts to evade limits or bans.

2.2 Accurate information

You agree to provide accurate, current, and complete information when you create an account and to keep that information up to date. You are responsible for the accuracy of the data you enter about yourself, your athletes, and your training programs.

2.3 Credential security

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must:

  • Use a strong, unique password for any non-OAuth credential.
  • Keep your Google account secure if you sign in with Google.
  • Notify us promptly at privacy@bestronghq.com if you suspect unauthorized access to your account.

We are not liable for any loss or damage resulting from your failure to safeguard your credentials.

2.4 Coach and athlete roles

The Service distinguishes between coaches (who manage tenants and enter data) and athletes (whose profiles are created by their coach). Coaches are responsible for the conduct of their tenant and for ensuring that their athletes are treated in accordance with these Terms and applicable law.

3. Acceptable use

You agree that you will not, and will not permit anyone acting on your behalf to:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service, except to the extent that applicable law expressly permits this notwithstanding a contractual prohibition.
  • Scrape, crawl, or use automated means to extract data from the Service, except via interfaces and rate limits we explicitly publish for that purpose.
  • Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, without our prior written consent.
  • Upload, transmit, or store malware, ransomware, or any other malicious code.
  • Use the Service to send unsolicited bulk messages, spam, or unauthorized commercial communications.
  • Use the Service to harass, threaten, defame, or stalk any person, including the athletes you coach.
  • Upload content that infringes a third party's intellectual property, privacy, or publicity rights.
  • Resell, sublicense, white-label, or otherwise commercialize access to the Service without a separate written agreement with us.
  • Use the Service for any unlawful purpose, including violating export-control or sanctions laws.
  • Interfere with or disrupt the Service, its servers, or other users' use of the Service.
  • Use the Service to train, fine-tune, or evaluate machine-learning models, except for models that operate solely on your own tenant's data and that you control.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including removing offending content, suspending or terminating accounts, and reporting violations to law enforcement.

4. Subscriptions and billing

4.1 Free and paid plans

Some tenants are free; others are paid. The features available on each plan, and the price of paid plans, are described in the app or on the marketing site at the time you subscribe.

4.2 Payment processor

All paid subscriptions are billed through Stripe, Inc.When you subscribe, you provide your payment information directly to Stripe. We never see or store your card number. We store only the Stripe customer and subscription identifiers needed to manage your subscription. Stripe's terms and privacy policy apply to your payment relationship with them.

4.3 Billing cycle

Paid subscriptions renew automatically at the interval shown at checkout (typically monthly or annually) until you cancel. You authorize us, through Stripe, to charge your payment method at the start of each billing period.

4.4 Price changes

We may change the price of a subscription. We will give you at least 30 days' notice by email or in-app before a price change takes effect on your account. If you do not agree to the new price, you may cancel before the next renewal.

4.5 Cancellation

You may cancel a paid subscription at any time from the billing section of your tenant's settings, or by emailing privacy@bestronghq.com. Cancellation takes effect at the end of the current billing period. After that, your tenant reverts to a free plan (if available) or becomes inaccessible (if not).

4.6 Refunds

Subscription fees are paid in advance and are non-refundable, except:

  • Where required by law.
  • For a verified billing error on our part.
  • At our discretion, on a case-by-case basis.

To request a refund, email privacy@bestronghq.com within 30 days of the charge.

4.7 Failed payments

If a charge fails, we will retry through Stripe's standard recovery flow. If payment is not collected within 14 days, we may suspend the tenant. After 60 days of non-payment, we may delete the tenant and its data, subject to the retention windows in Section 8 of our Privacy Policy.

4.8 Taxes

Prices shown do not include taxes unless stated. You are responsible for any sales, use, VAT, or similar taxes that apply to your subscription, except for taxes based on our net income.

5. Your content

5.1 What "Your Content" means

"Your Content" means everything you, your athletes, or anyone you authorize uploads to or creates within your tenant. This includes training programs, session logs, exercise data, rep maxes, wellness entries, athlete profiles, notes, comments, and any spreadsheets you share via Google Drive.

5.2 Ownership

You retain all rights in Your Content. We do not claim ownership of any training data, athlete information, or other material you put into the Service.

5.3 License you grant us

To run the Service, we need permission to handle Your Content. You grant BeStrong Powerlifting LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, parse, process, back up, and otherwise use Your Content solely as needed to:

  • Operate, maintain, and provide the Service to you and your authorized users.
  • Diagnose and fix problems, respond to support requests, and prevent abuse.
  • Comply with legal obligations.

This license ends when Your Content is deleted from our systems, subject to the retention windows in Section 8 of our Privacy Policy (including backups that age out within 365 days). The license does not let us sell Your Content, share it with advertisers, or use it to train machine-learning models.

5.4 Your responsibilities for Your Content

You represent and warrant that:

  • You have the rights necessary to upload Your Content and to grant the license in Section 5.3.
  • Your Content does not violate the law or infringe any third party's rights.
  • You have obtained any consents required to enter information about your athletes, including any consent required for minors.

5.5 Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, without obligation to you. We will not identify you as the source without your consent.

6. Tenant isolation

BeStrong HQ is multi-tenant. Each coaching team has its own database and its own subdomain ({teamname}.bestronghq.com). A coach on one tenant cannot see another tenant's athletes, programs, or any other data, even if two teams share a coach by email. See Section 4 of our Privacy Policy for the details.

The platform operator (BeStrong Powerlifting LLC) can access tenant databases for support, billing, and incident response. Every such access is logged.

You must not attempt to access another tenant's data, infer the identity of other tenants, or otherwise undermine tenant isolation. Section 3 (Acceptable Use) applies in full.

7. Service availability

We work to keep the Service available, but we do not guarantee uninterrupted access. The Service is provided on a best-effort basis.

We do not currently offer a Service Level Agreement (SLA) or any uptime commitment. The Service may be unavailable for maintenance, upgrades, third-party outages (Google, Stripe, hosting providers), or reasons outside our control. We will try to give advance notice of planned downtime where practical.

We may add, remove, or change features at any time. We will try to give reasonable notice before removing a feature you actively use, but we are not obligated to maintain any specific feature indefinitely.

8. Termination

8.1 Termination by you

You may stop using the Service at any time. To delete your account or your tenant, email privacy@bestronghq.com or use the in-app deletion flow if available. If you have a paid subscription, see Section 4.5 (Cancellation).

8.2 Termination by us

We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if:

  • You violate these Terms (including the Acceptable Use rules in Section 3).
  • Your payment fails and is not cured (see Section 4.7).
  • We are required to do so by law or by a binding order from a court or competent authority.
  • Continued provision of the Service to you would, in our reasonable judgment, expose us or other users to legal, security, or reputational harm.
  • We discontinue the Service entirely (with reasonable notice).

For minor or first-time violations, we will typically warn you and give you a chance to cure before terminating.

8.3 What happens to your data

When your account or tenant is terminated:

  • You lose access to the Service and to Your Content stored within it.
  • We delete Your Content according to the retention windows in Section 8 of our Privacy Policy. Account data is deleted within 30 days; tenant training data within 90 days; backups age out within 365 days; billing records are retained for 7 years.
  • You can request an export of Your Content before deletion by emailing privacy@bestronghq.com.

8.4 Survival

The following sections survive termination: 3 (Acceptable Use, post-termination obligations), 5.3 (license, with respect to backups during the retention window), 5.5 (Feedback), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law and Disputes), and 13 (Miscellaneous).

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

  • The Service will meet your specific requirements.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • Any results obtained from the Service (including projected maxes, fatigue estimates, or progression charts) will be accurate or reliable.
  • Any defects in the Service will be corrected.

The Service is a coaching tool, not medical advice. Powerlifting involves a risk of physical injury. Decisions about training load, exercise selection, recovery, and competition are yours and your athletes' alone. Consult a qualified medical professional before beginning or changing a training program.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions in this Section apply only to the maximum extent permitted by law.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL BESTRONG POWERLIFTING LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).

(c) THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

(d) NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE).

You acknowledge that the price of the Service reflects this allocation of risk and that we would not provide the Service on these economic terms without these limitations.

11. Indemnification

You agree to defend, indemnify, and hold harmless BeStrong Powerlifting LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service.
  • Your Content, including any claim that Your Content infringes a third party's rights or violates the law.
  • Your breach of these Terms.
  • Your violation of any applicable law or any third party's rights, including your athletes' privacy or publicity rights.
  • A dispute between you and an athlete, an organization you represent, or any third party connected to your use of the Service.

We will give you prompt written notice of any claim subject to this Section. We may participate in the defense at our own expense and may choose our own counsel. You may not settle any claim that imposes a non-monetary obligation on us, or that admits fault on our behalf, without our prior written consent.

12. Governing law and disputes

12.1 Governing law

These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Informal dispute resolution

Before filing a claim, you agree to first try to resolve the dispute informally by emailing privacy@bestronghq.com with a clear description of the issue and the relief you seek. We will try to resolve the dispute within 60 days of receiving your notice. Most disputes can be resolved this way.

12.3 Binding arbitration

If we cannot resolve the dispute informally, you and BeStrong Powerlifting LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration, rather than in court, except as provided in Section 12.6 below.

The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures (or the then-current equivalent), available at jamsadr.com. The arbitration will be conducted by a single arbitrator. The seat of arbitration will be in Texas, but the arbitration may be conducted by telephone, video, or written submissions, at the arbitrator's discretion. Judgment on the arbitral award may be entered in any court of competent jurisdiction.

The arbitrator (and not any court) has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. However, only a court (and not the arbitrator) may decide whether a Dispute is subject to the class action waiver in Section 12.4.

12.4 Class action waiver

YOU AND BESTRONG POWERLIFTING LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found to be unenforceable, the entire arbitration agreement in Section 12.3 will be void.

12.5 30-day right to opt out of arbitration

You may opt out of the arbitration agreement and class action waiver in Sections 12.3 and 12.4 by emailing privacy@bestronghq.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your name and the email address on your account. Opting out has no other effect on these Terms.

12.6 Exceptions

Either party may bring an individual action in small-claims court within Texas for any qualifying claim. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction in Travis County, Texas, to stop unauthorized use of the Service or infringement of intellectual-property rights, pending the selection of an arbitrator.

12.7 Court venue (if arbitration does not apply)

If for any reason the arbitration agreement is found unenforceable or inapplicable to a Dispute, you and we agree that the state and federal courts located in Travis County, Texas have exclusive jurisdiction, and we each consent to personal jurisdiction and venue there.

12.8 Time limit on claims

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action accrues. Otherwise, the claim is permanently barred.

13. Miscellaneous

13.1 Entire agreement

These Terms, together with our Privacy Policy and any order forms or written addenda we sign with you, are the entire agreement between you and BeStrong Powerlifting LLC regarding the Service. They supersede any prior or contemporaneous understandings.

13.2 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision. A waiver is effective only if in writing and signed by us.

13.3 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

13.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate, successor in interest, or buyer of all or substantially all of our assets, without notice.

13.5 Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or power outages, cyberattacks, pandemics, or actions of governments or third-party service providers.

13.6 No third-party beneficiaries

These Terms do not create any third-party beneficiary rights, except that affiliates of BeStrong Powerlifting LLC may enforce the disclaimers, liability limitations, and indemnification provisions on their own behalf.

13.7 Relationship of the parties

You and BeStrong Powerlifting LLC are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.

13.8 Notices

We may give notices to you by email to the address on your account or by posting in the app. You must give notices to us by email at privacy@bestronghq.com. Notices are effective when sent.

13.9 Headings

Section headings are for convenience only and do not affect interpretation.

14. Contact

BeStrong Powerlifting LLC
Texas, United States
privacy@bestronghq.com